Recently I have received a lot of feedback,did not receive any information about the order after purchasing the product.I checked the store’s settings and tested it myself. It worked well together. I don’t know where the problem occurred. If you also encounter this situation, please take the initiative to contact me via email or SMS.

 

WHERE DO YOU SHIP?

 We wish we could get our products into the hands of everyone. Currently, we can ship to the continental U.S. and most international countries. Unfortunately, we are unable to ship to P.O. Boxes, APO/FPO or other military addresses. We are working on getting our products everywhere around the world. Email us if you have more questions.

 WHEN WELL MY ORDER BE SHIPPED?

Most orders are processed within 2-7 business days of receipt. This does not include weekends and holidays. However, please understand that there may be slight delays, depending on the volume of orders received at a given time. We appreciate your understanding.

If the product name you purchased contains HANDMADE before the name, it means that the product is a handmade customized product.shipped time takes 1-2 weeks.

How Long Does Shipping Take?

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. Average shipping time is about 6 to 15 working days. Your tracking number will be updated 1-3 days after your order has been shipped.

How Do I Cancel An Order?

We are only able to cancel orders within the first 12 hours after the order is placed. After that the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.

 

DELIVERY DELAYS? 

While we try our best to ship out your orders in the speediest manner, unfortunately, it is difficult to guarantee specific delivery times or be held responsible for delays in transit.

 If there is a substantial delay in the delivery of your order, we suggest contacting your local post office with your tracking number to expedite the shipping process. Unfortunately, once an order is out of our hands, we have no more information than you regarding the whereabouts of your package. Please contact the mail carrier for any delivery concerns you may have.

Important Notice: Affected by the COVID, the delivery time for the orders in Australia and New Zealand may be delayed by 2-5 days, and tracking information online may need a few days to be updated.  

STOLEN ITEMS

Please note that we are not responsible for any stolen items.
If your package was stolen, please file a mail theft claim with USPS, as well as a complaint with your local police station. 

SHIPPING RATE

FREE SHIPPING FOR OVER $35.9!  VIP shipping 3-8day（vip shipping, can only change the shipping time, but not the order processing time）